refund policy

Refund Policy

Thank you for shopping at AHO Great Spirit. If you are not entirely satisfied with your purchase, we're here to help.

Non-Returnable Items

Several types of goods are exempt from being returned. Consumable goods such as tinctures and extracts cannot be returned. We also do not accept returns on perishable items such as herbs.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with details and a photo of the issue. We will do our best to resolve the problem promptly.

Lost or Confiscated Orders

We are not responsible for lost, confiscated, or seized orders due to customs regulations. Please ensure that the products you are ordering comply with your local customs regulations before placing an order.

Delayed Items

We do not offer refunds on delayed items until a claim has been made with the delivery company and the item has been declared lost. Please note that we do not have control over or take responsibility for delivery times or delays.

How to Initiate a Return

To initiate a return, please contact our customer service team at ahogreatspirito@gmail.com or use the contact form with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Refund Processing Time

Depending on your location, it may take some time for your exchanged product to reach you. We don’t guarantee that we will receive your returned item and please use a tracked service if you return an item.

Policy Updates

We reserve the right to update our returns policy at any time. Any changes to the policy will be posted on this page.

Legal Information

This refund policy is governed by the laws of [Your Country/State]. By making a purchase on our website, you agree to the terms of this policy.

If you have any questions about our refund policy, please contact us at ahogreatspirito@gmail.com.